Toll Tax Exemption for Defence Personnel

Toll Tax Exemption for Defence Personnel

The armed forces personnel deserve the highest regards and should be given due respect at the toll plaza including salute and standing ovation as deemed fit,” the circular issued by the highways authority said.

The NHAI has also directed toll operators to train their staff to pay due respect and salute the men in uniform for their “selfless dedication to the country”.

A policy circular issued by the ministry instructs toll plaza staff to salute the soldiers or give them standing ovation when they pass the toll plaza.

The verification of the identity cards of armed forces personnel should be done by some senior/competent authority and should not be left up to the untrained lowest staff,” the circular reads.

The NHAI, while extending relief to the armed forces, has told the toll operators that in case of any doubt, the benefit must be given to the defence persons.

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Phone : 911125074100/25074200

Fax : 911125093507 / 25093514

भारतीय राष्ट्रीय राजमार्ग प्राधिकरण (सड़क परिवहन और राजमार्ग मंत्रालय)

National Highways Authority of India (Ministry of Road Transport and Highways)

G5 & 6, Sector10, Dwarka, New Delhi110075 No: NHAI/11013/IT/HO/2017

06 December 2017


    Sub: Welfare of Armed Forces Personnel on Exemption from Toll

    1.  Please refer the following:

       (a) Ministry of Road Transport and Highways (MoRTH)

        letter No H24030/32/2014 (Toll) dated 17 June 2014 (Copy not attached).

       (b) MORTH letter No. NHAI11065122003P&M dated 15 Sep 2004 (Copy not attached).

       (C) NHAI letter No NHAI/13013/267/CMDCO/0506/RTI16 dated 04 Dec 2006(Copy not attached).

  1. A lot of complaints are received from Armed Forces personnel that Toll Plazas agencies are not honoring the MORTH directions referred above is true letter and spirit in allowing exemption from Toll fee while discharging their official duty. Inspite of Armed Forces personnel/officer showing their identity card and explaining that they are on official duty, Toll Plaza employees often use harsh languages and ask for further proof.
  2. Considering the unparalleled service of Armed Forces towards the safety and security of the country, such type of rude behavior is not acceptable. The Armed Forces personnel deserves the highest regard and should be given due respect at the toll plaza including salute & standing ovations as deemed fit. The Toll Plaza agencies be directed to train the toll operating staff accordingly to pay due respect to Armed Forces/salute their selfless dedication to country. The verification of lcard of Armed Forces personnel should be done by some senior/competent authority not left to the untrained lowest staff.
  3. It is needles to emphasize that considering the extreme sacrifice of Armed Forces to the Nation in case of doubt with respect to nature of their official duty, benefit of doubt should be given appropriately to Armed Force personnels.

                                                                                                                                                              (Shailesh Yadav)

                                                                                                                                                              GM (IT&HO)

                                                                                                                                                              06 Dec 2017


All ROs & PIUS

Copy to:

1. PS to Chairman

2. PPS/PS to Members & CVO

3. All CGMs

4. All GMS

5. Librarian

6. Social Media Cell

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SIDDAPPA SAjay Kumar Recent comment authors
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ESM are exempted from toll tax or not pl inform.if so any letter regarding this.

Ajay Kumar
Ajay Kumar

Sir plse update me is still defence personnel personnel vehicle exempted from toll.user fees after implementation of fast tag policy

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