Frequently Asked Questions about CSD online AFD site
As on date, it is once in four years from the date of last purchase. The periodicity is reviewed periodically by O/o DDGCS which shall be applicable from time to time.
“NO”, all category of canteen smartcard holders as stated below are entitled to purchase other AFD-I items irrespective of service period.
Following category of canteen smartcard holders are authorized for other AFD-I items:-
(a) Serving Armed Forces personnel.
(b) Retired Armed Forces personnel.
(c) Serving Defence Civilians only.
|(a)||Pay Level 3A to 5 (including Retired) & Widows (As applicable)||
Rs. 8 Lakhs
First car in service and Second car after Retirement. First car after Five Years of service. Gap between purchase of Two cars to be
Eight years. For Widows, if the late husband had purchased a car each while in service and after retirement then the widow will not be eligible to buy a car. In case late husband had
purchased only one car while in service, then widow can buy one car through CSD after a gap of Eight year from the date of last purchase.
|(b)||Pay Level 6 to 9 (including Retired) and Widows as applicable||Rs. 10 Lakhs excluding taxes||
First car as an OR, second car on promotion as JCO and thrid car after retirement. First car after Five year of service. Gap between purchase of Two cars to be
Eight years. For Widows, if the last husband had purchased a car each while in service as well as after retirement then the widow will not be eligible to buy a car. In case late
husband had purchased car (s) only while in service, then widow can buy one car through CSD after a gap of Eight years from the date of last purchase.
|(c)||Pay Level 10-18 (Including Retired) and Widows (as applicable||
Rs. 20 Lakhs
|Once in Eight years|
|(d)||Serving/Retired Civilian Officers (Paid out of Defence Estimates) in Pay Level 11 to 18) (including family pensioners)||
Rs. 20 Lakhs
|Once in Eight years|
Additional Incentive for Purchase of Electric Vehicles (EVs)
Beneficiaries will be entitled to purchase EVs costing up to 5 Lakhs more than the limits stipulated in Para above.
For loan cases, the loan amount have to be transferred to CSD HO Main Account through RTGS/NEFT by the bank only and balance amount to be made only through the payment gateway from the individual’s account.
The “Dealer Price” has to be exactly the same as the “Net price to be Paid”.
“NO”, as all these details are picked from the registration form that the user filled while registration. Please contact DDGCS helpdesk (afd.csdindia.gov.in) any update & further query.
“NO”. The AFD-I item will be used for personal use only and will not be sold/ transferred before completion of four years from date of purchase for other AFD-I items (for four wheelers — five years).
The car cannot be transferred to anyone before completing 5 years of purchase.
Next purchase shall be eligible only after completing Eight year time gap from the date of last purchase.
Any product of the same kind can be bought only once in the specified period. Kindly contact CS Directorate (afd.csdindia.gov.in) for more information.
There are three entitlement categories(Officers, JCO, OR) and every category has a different Pay Level. If any user is getting the above said message then the user must choose a different product of lower value
within their allowed limit.
You can reset your password using “lost your password” on login page.
For further query contact CS Dte @ afd.csdindia.gov.in
There is an username that is already registered with the same email id.
The username entered has already been registered. Please choose different username.
There are high chances that you already have username registered with the same Chip Number. Please contact the helpdesk at 0120-4699923 or via email @ firstname.lastname@example.org
There are high chances that you already have username registered with the same Grocery Card ID. Please contact the helpdesk at 0120-4699923 or via email @ email@example.com
1. Valid Grocery Card
2. Beneficiary Mobile Number
3. Valid PAN Card
- For issues related to registration: 0120-4699923
- Helpline number of CS Directorate: 011-26181892
- CSD HO helpdesk for issues related to price/ dealer list/ depot list: 022 35104186/022 35104185 or email id : firstname.lastname@example.org or whatsapp no : 919321601308
Kindly Contact the above numbers based on your issue, from Monday to Friday between 10:00 A.M – 5:00 P.M